Please read the below Privacy Policy carefully. By using EstimateOne’s services, you are acknowledging that you have read the below.

1) Your privacy is important


EstimateOne Pty Ltd (“EstimateOne”) operates both the EstimateOne and ForSite System/App. This statement outlines the policy of EstimateOne on how it uses and manages personal information provided to or collected by it in operating those System/Apps.


EstimateOne respects your privacy and is committed to protecting your personal data. This Privacy Policy sets out how we look after your personal data when you use our Systems/Apps and tells you about your privacy rights.


In respect of certain personal information, EstimateOne is the controller of the personal information collected via or in connection with the Systems/Apps. In respect of other personal information, EstimateOne processes it on behalf of its clients and its clients are the controllers. More information is set out in Sections 2 and 3 below.


EstimateOne may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to EstimateOne’s operations and practices, and to make sure it remains appropriate to the changing EstimateOne business and online environment.


2) What kinds of personal information does EstimateOne collect and how does EstimateOne collect it?

EstimateOne primarily collects and holds personal information about users of its EstimateOne System/App (“the System/App”) and ForSite System/App (“ForSite”).


Where EstimateOne acts in its capacity as processor, EstimateOne collects and holds personal information about employees and staff of EstimateOne’s clients, where this is reasonably necessary for the client to effectively use the System/App and ForSite.


If you are a user of the System/App or ForSite (or both the System/App and ForSite), EstimateOne may collect your personal information in its capacity as a controller:


  • when you are completing the registration process for the System/App and/or ForSite;
  • when you are populating your user profile or other electronic forms on the System/App and/or ForSite;
  • when conducting user or research surveys in relation to the System/App and/or ForSite;
  • in the course of giving you user support via phone, email or online in respect of the System/App and/or ForSite; and
  • for other purposes related to the provision of the System/App and/or ForSite.

In relation to personal information of job applicants, staff members and contractors, EstimateOne will be a controller and its primary purpose of collection is to assess and (if successful) to engage the job applicant, staff member or contractor, as the case may be.


The purposes for which EstimateOne uses personal information of job applicants, staff members and contractors include:

  • administering the individual’s employment or contract, as the case may be;
  • insurance purposes;
  • engaging in marketing for EstimateOne; and
  • satisfying EstimateOne’s legal obligations.

Any unsolicited job applications, will be dealt with in accordance with this Privacy Policy. We may seek your consent to retain such applications for future opportunities.


Where EstimateOne acts in its capacity as a controller, EstimateOne will only collect personal information about an individual directly from that individual, unless it is unreasonable or impracticable to do so.


In the circumstances set out above, the kinds of personal information that EstimateOne may collect and hold include:


  • your name, address and email address;
  • other contact details;
  • your IP address; and
  • professional details such as your trade, job title, access levels at your employer and qualifications.

In addition, EstimateOne may:

  • automatically collect and hold data about users of the System/App which could be classified as personal information, such as:
    • location data; and
    • data about how you use the System/App and/or ForSite, for example adding projects to watchlists to the System/App, or populating pro forma contracts on ForSite, and/or the devices and networks you use to access either or both of the System/App and/or ForSite .


EstimateOne will only collect personal information which is defined as sensitive information under data protection laws:

  • where you consent and the collection is reasonably necessary for EstimateOne’s functions or activities (for example, where you enter details into the System/App ; or
  • where the collection is authorised by law.

3) How does EstimateOne use personal information?


EstimateOne collects, holds and uses personal information:

  • for the purpose of providing the System/App t and associated services to users and clients;
  • for the purpose of providing directory services via the System/App;
  • to prepare statistical analysis and reporting, but any such analysis and reporting published in the public domain will not contain personal information; and
  • to the extent required to develop marketing campaigns containing the names of corporate clients. No personal information of staff or contractors at a corporate client will be disclosed or published when referring to corporate clients.


We will only process your personal information where we have a legal basis for doing so, and this will be determined by the purpose for which your personal information is processed. Typically, we process your personal information on one of the following legal bases:

  • Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you. This is the case where the processing is necessary to allow you to use the System/App and/or ForSite and maintain an account with us.
  • Because we have obtained your consent (e.g. where you add optional information to your account profile, or if you consent to receive marketing from us).
  • Because it is in our legitimate interests to maintain and promote the System/App and/or ForSite (and this is not overridden by the impact on your privacy or other rights). We are always seeking to understand more about our users in order to offer the best user experience. We use information about you to develop our products and services.

Where we do not base our use of information about you on one of the above legal bases, we will ask for your consent before we process the information.

4) Internet Cookies


We may also collect information about you automatically through the use of cookies and similar tracking technologies on the System/App and ForSite. The specific cookies and technologies used will depend on whether you are using the System/App or ForSite. To learn about the cookies and similar technologies we use please see our Cookie Policy.

5) Direct Marketing


EstimateOne may use your personal information in order to conduct direct marketing of EstimateOne services where:

  • you have provided that information; and
  • you have consented to direct marketing from us.

EstimateOne may use your personal information for directly marketing to you any additional EstimateOne services which you do not currently receive, unless you have opted out of receiving marketing. For example, users of the System/App may be sent promotional material relating to ForSite, and ForSite users may be sent promotional material relating to the System/App.

In each direct marketing communication, you will be given the option to opt out. You can also opt out at any time by contacting us.

EstimateOne will not disclose your personal information for the purpose of direct marketing by third parties.

6) Who might EstimateOne disclose personal information to?

If you are a user of the System/App, EstimateOne may disclose your personal information to:

  • EstimateOne’s client who is your employer, to the extent that your personal information is related to the provision of the System/App and/or ForSite to that client;
  • our professional and legal advisors;
  • third parties engaged in fraud prevention and detection;
  • law enforcement or other government organisations e.g. to report a fraud or in response to a lawful request;
  • our suppliers and service providers e.g. companies that provide research and payment processing services to us, as well as recipients who provide analytics or hosting services to us. These suppliers and service providers may be based in the US and other jurisdictions outside of the UK and EU;
  • in the event that we sell any business assets, a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy; and
  • third parties where we have your consent or are otherwise legally permitted to do so.

If you are an employee or staff member of an EstimateOne client, EstimateOne may disclose your personal information to a third party for the purpose of assisting with client queries.

7) Management and security of personal information


EstimateOne has in place steps to protect the personal information EstimateOne holds from misuse, interference, loss, unauthorised access, modification or disclosure by use of various methods including:

  • single user logins and keys;
  • implementing suitable permissions; and
  • employing various software and infrastructure measures consistent with industry practice.

8) Your rights


You have certain rights in respect of your personal data, including the right to access, correct, and request the erasure of your personal data. You may update your personal information held by EstimateOne by updating your user profile on the System/App.

EstimateOne will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where EstimateOne is not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, , please contact the Privacy Officer at You are also entitled to contact the UK Information Commissioner’s Office.

9) Where we store your personal information


In providing services, EstimateOne may sometimes transfer to and store information outside the UK or the European Economic Area (EEA), including countries where the law provides less protection for personal information.


Wherever EstimateOne transfers personal information outside of the UK or EEA, EstimateOne will take legally required steps to ensure that appropriate safeguards are in place to protect it. You may contact EstimateOne for an explanation of the basis on which we have transferred your personal information and, where relevant, to request a copy of the legal safeguards which EstimateOne has put in place.


If EstimateOne engages a third party to process personal information on its behalf, EstimateOne contractually require them handle your personal information appropriately.


10) How long will EstimateOne keep my personal information?


EstimateOne will keep your personal information for as long as it needs for the purposes set out above. This period will vary depending on the nature of your interactions with EstimateOne. If EstimateOne no longer requires your personal information, it will be de-identified or destroyed.


11) Enquiries and privacy complaints


If you would like further information about the way EstimateOne manages the personal information it holds, please contact the Privacy Officer.


If you have any concerns, complaints or if you think there has been a breach of privacy, then also please contact the Privacy Officer who will first speak to you usually over the phone. If we then have not dealt satisfactorily with your concerns, we will meet with you to discuss further. If you are not satisfied with our response, you can refer your complaint to the UK Information Commissioner’s Office.


Pursuant to Article 27 of the EU General Data protection Regulation (GDPR) and Article 27 of the UK General Data Protection Regulation (UK GDPR), Verasafe has been appointed as our representative in the European Union and the United Kingdom for data protection matters. If you are in the EEA or the UK, VeraSafe can be contacted in addition to the Privacy Officer, only on matters related to the processing of personal data. To make an enquiry, please contact VeraSafe using this form:


Alternatively, you can contact Verasafe at:


Address:                   VeraSafe Ireland Ltd.

Unit 3D North Point House

North Point Business Park

New Mallow Road

Cork T23AT2P


Telephone:               +420 228 881 031

United Kingdom

Address:                   VeraSafe United Kingdom Ltd.

37 Albert Embankment

London SE1 7TL

United Kingdom


Telephone:               +44 (20) 4532 2003


This Privacy Policy was last amended on 31 January 2023. If you have queries about the changes please contact EstimateOne on 1300 705 035 (Australia), 0800 705 035 (New Zealand) or +44 808 189 2260 (United Kingdom) or email